The officer brings in strong institutional memory having risen the ranks within the organization after occupying diverse positions. As the driver of the core business of the organization, The COO’s endowment with passion for customer satisfaction and particularly the rural focus has enabled her to play a pivotal role that links everyone glued on desired service delivery. Her extensive microfinance experience that spans over 10 years and is supported by professional and academic qualifications in Information Technology and Business Management, Diploma and Bachelors respectively.